Age and documentation requirements, accommodation, payments, and cancellations.
Below, we detail everything you need to know about our courses.
These general conditions cover everything from the minimum age and required documentation, to payment and cancellation policies, ensuring a transparent experience at DICE Salamanca.
The minimum age to enroll in our courses is 16 years old.
For younger students, PLEASE CONTACT OUR ADMINISTRATION.
REQUIREMENTS FOR MINORS
The school admits students over 16 years of age. For those aged between 16 and 18, their parents or legal guardians must sign a special liability authorization for minors.
The school also admits students under 16 years of age provided they come with an organized group and have at least one chaperone for every 15 students.
ENROLLMENT
To enroll in any of our courses, students must contact us through the website or write to info@dicesalamanca.com.
They will receive a reply with confirmation of the services reserved and a personalized quote.
LEVEL TEST
Throughout the enrollment process, the student will receive a link to our placement test, which they must complete at least one month before their arrival.
CERTIFICATES and DIPLOMAS
At the end of the course, the student will receive a certificate of attendance and an accredited diploma with a final grade. Both documents include personal data, level achieved, duration, and type of course.
The diploma will show, in addition to the student’s name, level, and total number of course hours, the content taught and the objectives of that level.
If the student has not met the minimum attendance required by the school (80% of the lessons), they will not be entitled to receive either the certificate or the diploma.
HEALTH INSURANCE
All students must bring their health card or valid health insurance policy from their country of origin. However, our center offers (optionally and voluntarily) a health insurance policy that includes medical assistance. If you are interested, request information from the center’s administration.
ACCOMMODATION – INCLUDED SERVICES
Accommodation with a FAMILY includes the following services: accommodation in a single or double room, with half board or full board. Daily room cleaning (provided the room is tidy) and change of bed linen once a week.
Laundry and ironing services are not included. They can be reserved by paying an extra fee (ask at the center’s administration). It is not necessary for the student to bring bed linen (sheets, blankets…) but we suggest they bring their own towels. Internet/Wi-Fi access depends on the family.
Accommodation in a RESIDENCE includes the following services: accommodation in a single or double room, with half board or full board and private bathroom. Laundry and ironing services are not included. They can be reserved by paying an extra fee (ask at the center’s administration). Daily room cleaning (provided the room is tidy) and change of bed linen once a week. Internet/Wi-Fi access is included.
ACCOMMODATION CHANGES
The student may request a change of accommodation at any time during their stay, provided there are justified reasons. We guarantee an accommodation change within 24/48 hours. In the event of a second accommodation change (or more), the student must pay a fee of 40 euros.
CULTURAL BARRIERS
Life in Spain may be very different from the life the student has in their home country. Enjoying a pleasant stay with the family or in any of the different accommodations we offer depends solely on the student. We recommend that you try to have an open mind to adapt to the rules, schedules, customs, and ways of life in Spain. In some cases, the cultural difference may be very large, but our staff will be happy to help you overcome these barriers. You can find useful information on this topic in our student handbook.
LEGAL REQUIREMENTS FOR TRAVELING TO SPAIN
The documentation required to travel to Spain varies depending on the country you come from. It is essential to travel with a valid passport or identity document. In case the student is a minor, the identity document must be accompanied by parental permission.
There is a list of countries whose citizens must have a valid and current visa to enter Spain. You can consult them on the website of the Ministerio de Asuntos Exteriores y Cooperación.
It is advisable to carry travel insurance and health insurance (or the European Health Insurance Card).
Since conditions may vary, we recommend that you contact the Spanish Consulate or Embassy to verify these requirements before starting your trip.
TYPES OF INSURANCE AVAILABLE
We optionally offer a HEALTH INSURANCE policy to our students. Our insurance is contracted externally and has basic coverage (if the student wishes, coverage can be extended). The insurance would include: diagnostic tests, general medicine and medical specialties, outpatient surgery, and hospitalization.
METHODS OF PAYMENT
To formalize enrollment, it is necessary to pay a deposit of 100 euros. The total cost of the course and accommodation (after deducting the deposit previously paid) must be paid at the latest one week before the start of the course. Said payments can be made in the following ways:
BANK TRANSFER: (Please ensure your name is clearly indicated).
– UNIVERIDIOMAS S.L. – LA CAIXA – Avda. Mirat 15, 37005 Salamanca – España
– ES21 2100 3553 1622 1000 2752 SWIFT CODE/BIC: CAIXESBBXXX
All prices published in our catalog and promotional material are final prices (they are not subject to any type of applicable tax on these prices).
CANCELLATION AND REFUND POLICY
When a student decides to cancel their course and/or accommodation:
- If you notify us in writing 30 days before the course start date, you are entitled to a refund of 50% of your deposit and 100% of the final payment (in case you have already made it).
- If the cancellation occurs less than 30 days before the course start date, the deposit will not be refundable. You will be entitled to a 100% refund of the rest of the payments made.
- If you cancel once the course has started, you will not be entitled to any type of refund.
DICE Salamanca reserves the right to cancel a student’s enrollment if they do not pay within the established deadlines or if the student behaves inappropriately during their stay at our school.
The student undertakes to respect and comply with the general disciplinary rules. Failure to comply with these, acts of vandalism, aggression, or damage to facilities or materials may lead to the expulsion of the participant.
In any of the above cases, the student will not be entitled to any type of refund.
If the cancellation occurs for justified medical reasons, DICE Salamanca will reserve the amounts paid by the student (deposit and/or final payment) for 12 months so that the student may enjoy the reserved language stay.
COURSES
The enrollment fees include:
- Tuition and stationery material.
- Free extracurricular activities.
- Certificate of attendance and academic diploma at the end of the course.
- Free internet access.
Courses start every Monday and are held from Monday to Friday. The schedules are made known to the students during the week before their arrival.
On the last day of the course, students will be asked to fill out a quality survey about the services received.
For students who are accommodated through the center, they will be asked to fill out a quality survey about the accommodation they are staying in.
Public Holidays for the year 2025: 1, 7 January, 18, 19, and 23 April, 1 May, 12 June, 15 August, 9 September, 13 October, 1 November, 6, 9, and 25 December. *Consult regional and local holidays. The school will be closed on public holidays (classes are not recoverable).
FILLING OUT OUR ENROLLMENT FORM IMPLIES THE ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS.
This contract is also regulated by common civil legislation for the contracting of services and by consumer rights regulations, in particular: Decree 82/95 of the Junta de Castilla y León and on the Protection of Consumers and Users.
IN ACCORDANCE WITH THE LOPD 15/1999, we inform you that your data will be stored in the Academy’s files and will be kept confidential AT ALL TIMES. IT WILL BE FOR INTERNAL USE ONLY AND WILL NOT BE MADE AVAILABLE TO THIRD PARTIES. Likewise, we inform you of your rights to access, rectify, and cancel your data, by written request addressed to DICE Salamanca.
Sometimes, navigating so much information can feel like a labyrinth, and we understand that. Don’t hesitate to ask if something is unclear to you!
